Pracovní postup

Typ pracovního postupu

Kalkulační model

Workflow(WorkFlow)isthecalculationmodeloftheworkflow,whichisthelogicofhowtoorganizetheworkintheworkflowtogether.Thesumrulesareexpressedinthecomputerinanappropriatemodelandcalculated.Themainproblemtobesolvedbytheworkflowis:inordertoachieveacertainbusinessgoal,betweenmultipleparticipants,usingcomputers,automaticallytransferaccordingtocertainpredeterminedrules

Workflowisacomputer-supportedcollaborativework(ComputerSupportedCooperativeWork,CSCW).Thelatterisageneralstudyofhowagroupcanachievecollaborativeworkwiththehelpofcomputers.

Manycompaniesusepaperforms,manualdelivery,andlevel-by-levelapprovalandsignature.Theworkefficiencyisverylow,andthestatisticalreportfunctioncannotberealized.Withworkflow software,usersonlyneedtofillintherelevantformsonthecomputer,andtheywillautomaticallyrundowninaccordancewiththedefinedprocess.Thenext-levelapproverwillreceivetherelevantinformation,andcanmodify,track,manage,andmanageasneeded.Inquiry,statistics,printing,etc.,havegreatlyimprovedefficiency,realizedknowledgemanagement,andenhancedthecompany'scorecompetitiveness.

Pracovní postup 2.0

ThedefinitionofPracovní postup 2.0istorealizetheautomation,intelligenceandintegrationofworkprocessmanagement.ThemainfeatureofPracovní postup 2.0isthatitcaneasilyrealizedataintegrationandstatistics,eliminateinformationislands,andrealizedataintegrationbetweeninternalworkflowsofOAofficesystems,suchasborrowingandreimbursement,budgetingandfinalaccounts,etc.,butalsoDataintegrationbetweenOAofficesystemworkflowandotherbusinesssystems,suchasHR,ERP,CRM,etc.Pracovní postup 2.0cancompletelymakeupfortheshortcomingsofWorkflow1.0.ItnotonlyrealizesthedataintegrationwithintheOAofficesystem,butalsorealizesthedataintegrationbetweentheOAofficesystemandthird-partyapplicationsystems.

IfyoulabelWorkflow1.0,itis"paperless,repetitivework,processislands,systemislands,dataislands";Pracovní postup 2.0correspondsto"intelligence,efficiencyandqualityimprovement",Externaldataintegration,eliminationofinformationislands,internaldataintegration".ThereisnodoubtthatPracovní postup 2.0issmarterandmoreintegrated.Thefeaturesthatcanrealizethesynchronousexchangeandsharingofdataaremorepopularwithusers.Itcaneffectivelyhelpenterprisessimplifyredundantprocessesandisthedirectionoffutureworkflowtechnologydevelopment.

Původ a vývoj

Workflowtechnologyoriginatedfromtheresearchinthefieldofofficeautomationinthemid-1970s.Ascomputerswerenotpopularatthattime,thelevelofnetworktechnologywasstillverylowandthetheoreticalbasiswaslacking.,Thisnewtechnologydidnotsucceed.Simplyput,aworkflowisaseriesofmutuallyconnectedandautomatedbusinessactivitiesortasks.Aworkflowincludesasetoftasks(oractivities)andtheirmutualsequencerelationships,aswellasprocessesandtasks(oractivities)initiationandterminationconditions,aswellasadescriptionofeachtask(oractivity).

WorkflowReferenceModel

From1983to1985,earlycommercialsystemswithworkflowfeaturesappearedinthefieldofimageprocessingandemail.

Afterenteringthe1990s,withthepopularizationandpromotionofpersonalcomputersandnetworktechnology,andtheincreasingimprovementofinformationconstruction,theresearchanddevelopmentofworkflowtechnologyhasenteredanewupsurge.InAugust1993,thefirstindustrialorganizationforthestandardizationofworkflowtechnology-WorkflowManagementCoalition(WFMCforshort,thesamebelow)wasestablished.

In1994,theWorkflowManagementAlliancereleasedareferencemodelforinteroperabilitybetweenworkflowmanagementsystemsandformulatedaseriesofindustrialstandards.Atthesametime,manyprototypesystemshavebeendevelopedinthelaboratory.Sincethebeginningofthe21stcentury,workflowtechnologyhasbeenrecognizedbymoreandmorepeople,andtherelatedstandards,workflowenginesandcommercialproductsarenumerous.Whiledevelopingandpromotingworkflowproducts,peoplepaymoreattentiontothetheoreticalresearchofworkflowinordertopromotethematurityofthistechnology.

Historie vývoje

Workflowtechnologyoriginatedintheresearchworkinthefieldofofficeautomationinthemid-1970s,buttheemergenceofworkflowideasshouldhavebeenearlier.In1968,FritzNordsieckhadclearlyExpressedtheideaof​​usinginformationtechnologytoautomatetheworkflow.Researchworkrelatedtoworkflowinthe1970sincluded:theprototypesystemSCOOPdevelopedbyMichaelD.ZismanoftheWhartonSchooloftheUniversityofPennsylvania,andtheOfficeTalkseriesdevelopedbyClarenceA.EllisandGaryJ.NuttoftheXeroxPaloAltoResearchCenter.Thetestsystem,aswellasthe"monitoringsoftwarefailurereport"programonARPANETdevelopedbyAnatolHoltandPaulCashman.ThesystemsdevelopedbySCOOP,OfficetalkandAnatolHoltalluseacertainvariantofPetrinetsforprocessmodeling.Amongthem,SCOOPandOfficetalksystemsnotonlymarkedthebeginningofworkflowtechnology,butalsotheearliestofficeautomationsystems.

Inthe1970s,peoplewerefullofstrongoptimismaboutworkflowtechnology.Researchersgenerallybelievedthatnewtechnologiescouldbringhugeimprovementsinofficeefficiency.However,thisexpectationeventuallyfellthrough.Peoplehaveobservedsuchaphenomenonthatasuccessfulorganizationtendstocreativelybreakthestandardofficeprocessattherighttime;theintroductionofworkflowtechnologymakespeopleonlyobeythefixedprocessrigidly,whichultimatelyleadstolowofficeefficiencyandpeopleDisliketechnology.Thetechnicalreasonsforthefailureofworkflowtechnologyinthe1970sinclude:theuseofpersonalcomputersintheofficehasnotyetbeenacceptedbythesociety,networktechnologyisnotyetwidespread,anddevelopersstilldonotunderstandtheneedsanddefectsofgroupwaretechnology.

Thedevelopmentofcommercialsystemswithworkflowfeaturesbeganbetween1983and1985.Earlycommercialsystemsmainlycamefromtheimageprocessingfieldandthee-mailfield.Imageprocessingoftenneedstotransferandtrackimages,andtheworkflowjustcaterstothisdemand;theenhancede-mailsystemalsoadoptstheideaof​​workflow,improvingtheoriginalpoint-to-pointmailflowtofollowacertainflow.Onlyafewoftheseearlyworkflowsystemsweresuccessful.

Afterenteringthe1990s,therelevanttechnicalconditionshavegraduallymatured,andthedevelopmentandresearchofworkflowsystemshasenteredanewupsurge.Accordingtothesurvey,asof1995,therearemorethan200kindsofsoftwareclaimingtosupportworkflowmanagementorhaveworkflowfeatures.Workflowtechnologyisusedintelecommunications,softwareengineering,manufacturing,finance,banking,scientificexperiments,healthcare,shipping,andofficeautomation.

InAugust1993,theWorkflowManagementAlliance(WfMC),anindustrialorganizationforthestandardizationofworkflowtechnology,wasestablished.In1994,theWorkflowManagementAlliancereleasedaworkflowreferencemodelforinteroperabilitybetweenworkflowmanagementsystems,andsuccessivelyformulatedaseriesofindustrialstandards.

Theacademicresearchonworkflowtechnologyisalsoveryactive.Manyprototypesystemshavebeendevelopedinthelaboratory.,Correctnessverification,resourcemanagement,developmentprocessandotheraspectsoftheworkflowtechnologyarediscussed,andalargenumberofpapershavebeenwritten.

Althoughtheworkflowtechnologyhasmadeprogress,theresearchonthetheoreticalbasisisstillnotenough.Theexistingworkflowmanagementsystemcannotbecomparedwiththedatabasemanagementsystemintermsoffunction,reliabilityandrobustness.

Afterentering2000,withtheriseofWebservicetechnology,multiplestandardizationorganizationshaveformulatedtheirownWebservicestandardsrelatedtoworkflowtechnology,suchasXLANG,WSFL,etc.InAugust2002,IBMandMicrosoftjointlysubmittedandreleasedtheBPELspecificationforothercompanies.

Funkce

1, grafický a vizuální návrhový diagram

2, podpora různých složitých procesů

3,organizationalstructurelevelProcessordesignatedfunction

4,B/Struktura, aplikace čistého prohlížeče

5, výkonné bezpečnostní funkce

6, výkonná funkce, rozšíření Pohodlné

7,flexibilní strategie řízení odjezdů a přesčasů

8, proces zpracování lze sledovat a spravovat

9,bohatá statistika,dotaz,funkce sestav

10, integrovaný se systémem MAIL

Použitelná odvětví

Consumergoodsindustry,manufacturingindustry,telecommunicationsserviceindustry,bankingandsecuritiesinsuranceandotherfinancialservicesindustry,logisticsserviceindustry,Propertyservices,propertymanagement,largeandmedium-sizedimportandexporttradingcompanies,governmentinstitutions,researchinstitutesandeducationalservices,etc.,especiallylargemultinationalcompaniesandgroupcompanies.

Specifické aplikace

1.Klíčové obchodní procesy: objednávka, zpracování nabídky, zpracování nákupu, přezkoumání smlouvy, zpracování zákaznického telefonu, řízení dodavatelského řetězce atd.

2.Administrativemanagement:applicationforbusinesstrip,applicationforovertime,applicationforleave,applicationforcaruse,applicationforvariousofficesupplies,applicationforpurchase,dailynewspaperandweeklyreport,etc.Alladministrativeformsthatwereoriginallymanuallytransferred.

3.Personální management: organizace školení zaměstnanců, hodnocení výkonu, zpracování změn pozice, řízení informací o souborech zaměstnanců atd.

4.Kategorie související s financemi: žádost o platbu, zpracování pohledávek, zpracování denních úhrad, cestovní náhrady, aplikace rozpočtu a plánu atd.

5.Kategorie zákaznických služeb: správa zákaznických informací, stížnosti zákazníků, zpracování požadavků, správa poprodejních služeb atd.

6.Specialservicecategories:ISOseriescorrespondingprocess,qualitymanagementcorrespondingprocess,productdatainformationmanagement,tradingcompanycustomsdeclarationprocessing,logisticscompanycargotrackingprocessingandothertaskscompletedmanuallythroughtheformItcanbeimplementedautomaticallyandstandardizedlyusingworkflow software.

Přeplánování

Logically,attentiontoandresearchonworkflowcanbeseenasadeepeningofbusinessprocessre-planning(BPR).BPR'spointofviewrequiresustofocusontheactualbusinessprocess,butwhatshouldthisprocesslooklike,howtoanalyzeandstructureit?Workflowisaconcreteandoperationalanswer.Itcantransformusfromthemysterious,unpredictableandcontrollable"brainstorming"and"artistic"businessprocesscreationtoanalytical,technical,controllableandTheengineeringprocessofprediction,inthisway,trulyreflectsthemeaningofengineeringinre-engineering.

TheconceptsofworkflowandBPRhavebeenresearchedandappliedbyalmostallresearchers.Thereisaveryactiveorganizationinthisfield,namelytheWorkflowAndReengineeringInternationalAssociation(WARIA).

EnterpriseEngineering

Whetherintheory,method,object,content,weallhavereasontoregard"workflow"aspartofenterpriseengineering.Infact,theexistingdescriptionoftheworkflowsystemisitselfageneralbusinessmodelframework.Justhavingaworkflowisnotenough.Thegoaloftheentiresystemandallrelevantelementsmustbeconsideredcomprehensively-thisisexactlytheenterpriseproject.

IT systém

ComparedwithenterpriseITapplicationsystemsthathavebeenadoptedinthepast,suchasMRPIIorERP,WFMSisaveryimportantmilestone.Fromtheuser'spointofview,thechangesWFMSbrings(orwillbring)areextremelystrong,andcanevenbedescribedastherealizationofauser's"dream".

Insomeold"modular"products,thedesignofthesystemisusuallybasedontaskdivision,andworkitemsaredivided.Object-orientedtechnologycannotdirectlysolvethisproblem.Onthecontrary,itoftenmakesthesystemmoreconfusingandtrivial.Intermsofoperation,typically,wemustconstantly"advanceandretreat"betweenhierarchicalmenus(suchasdrop-downmenus)orobjects,orhideandseekamong"out-of-the-box"objectsandrelatedmenus.

Workflowmanagementsystemisareal"man-machine"system.Theuseristhebasicroleinthesystemandthedirecttaskassignmenttarget.Heorshecandirectlyseethecomputerlistedforhimself"Tasklist",trackthestatusofeachtask,orcontinueataskwithouthavingtoexitfromonemodule,enteranothermodule,andsearchforcluestothecorrespondingtask.Theformerisfunction-orientedorobject-oriented,whilethelatterisdirectlyuser-oriented.Inthisway,theuser'staskassignmentandtaskcompletionstatuscanbecomputerizedandcontrolledtothegreatestextent.

Atypicalworkflowproductis"customer-servicesoftware."Animportantwaytoincrease(zhang)isthroughtheWorldWideWebinterface,whichallowscustomersorremoteemployeestobetterparticipate.Thedefinitionofworkflowisoftenbymeansofgraphicaltools,andthearrangementofcorrespondingworkisdefinedinaccordancewiththesituationofthebusinessprocessinstance.

Schvalovací režim

Theapprovalprocessisdividedintotwomodes:traditionalmodeandproportionalcalculationmode

TraditionalmodereferstosettingupeachnodeoftheapprovalprocessSpecifythecorrespondingapprover,andonlyafterallthepersonnelonthenodehavepassedtheapprovalrequest,cantheyenterthenextsection.

Proportioncalculationmode:Foreachapprovalprocess,itisnecessarytosetapassingratiobetween0-100%whenitisestablished.Onlythefinalapprovalresultisequaltoorgreaterthanthisratio.Theapprovalcanbeconsideredpassed.

Výhody

Benefitsbroughtaboutbytheimplementationofworkflowmanagementinenterprises:Itcanimprovetheefficiencyofenterpriseoperations,improvetheuseofenterpriseresources,increasetheflexibilityandadaptabilityofenterpriseoperations,andimproveworkefficiency,Concentrateonthecorebusiness,trackthebusinessprocess,quantifytheefficiencyofbusinessprocessing,reducewaste,increaseprofits,andgivefullplaytotheroleofexistingcomputernetworkresources.Theimplementationofworkflowwillachievethegoalsofshorteningtheoperationcycleoftheenterprise,improvingtheinternal(external)processesoftheenterprise,optimizingandrationallyusingresources,reducinghumanerrorsanddelays,andincreasinglaborproductivity.

Způsob implementace

Databáze pracovních postupů

Theimplementationofworkflowrequiresthreebasicsteps:mapping,modelingandmanagement.Mappingisthefirststep.Itsfirsttaskistoidentifyanddocumentallexistingmanualandautomatedbusinessprocessesintheorganization;modelingistodevelopamodelthathelpsbuildastreamlinedbusinessprocess.Thethirdstageissoftwareimplementationandseamlesssystemintegrationacrossallworkdepartments,businessunits,andeventheentireenterprise.Inordertoensurethattheworkflowsystemcanbeimplemented"seamlessly"intotheorganization,theprojectteammustfollowthewell-defined,provenandeffectiveworkingmethods,andtheremustbemeasurableateachstageoftheworkresult.Awell-thought-outimplementationplanexecutedbyanexperiencedteamisthedecisivefactorforthesuccessfuladoptionandimplementationoftheworkflow.Thefollowingdiagramdepictsarecommendedhigh-levelworkflow(implementationprocess)thatcanbeadoptedbyatypicalorganization.

EstablishingtheprojectmanagementofficeThecompositionoftheprojectmanagementofficeisthefirstandmostimportantstep.Themembersoftheprojectmanagementofficemustbecarefullyselected.Theymustbroadlyrepresentthebusiness,operations,IT,andauditdepartmentswithintheorganizationtoanappropriateextent.Productexperts,technicalsupportpersonnel,andmanagementpersonneloftheproductsuppliermustalsoparticipatetocomplementtheusers.UsuallyachangemanagementconsultantisalsoincludedinthePMO,whichhelpstodiversifythethinkingofpeopleintheorganization.Therolesandresponsibilitiesofeachmembermustbeclearlydefined.PMOestablishesthescope,objectives,implementationtimeframeandpriorityoftheprojectasawhole.ThePMOisalsoresponsibleformanagingandtrackingtheprogressoftheproject,settingindicatorsforthesuccessofthetestproject,andregularlyreportingthestatusoftheprojecttotheseniormanagement.

Thebusinessanalysisprojectteamwillanalyzetheuser'sexistingbusinessprocesses,findoutwhichprocessesneedtobeoptimizedandimprovedtoachievethebestresults,andanalyzethetimelineandexpectedresultsofeachprocess.Theywillholddiscussionswithkeypersonneltocollectandidentifythecorrectinformationanddatatodeterminehowtheworkflowsystemmeetstheneeds.Thenextbusinessanalysiswillidentifywhichprocessescanbeoptimized,automated,streamlined,andwhichprocessesevenneedtoberedesigned.

Determininggoalsanddeterminingthebestgoalsarebasedondetailedanalysisofbusinessprocesses.Thegoaldefinitionofaworkflowprojectshouldbeclearandverifiable.Agoodgoalmeansthesuccessoftheproject.Ateachstageoftheimplementationprocess,theprojectteammustconfirmthattheresultsachievedaretheresultstheyexpect.Forexample,ifthegoalistoshortentheinvoicingcyclebytwoweeks,theexistingtimetracking,accounting,andinvoicingprocessesmustbeanalyzed.

Afterdeterminingtheimplementationplanobjectives,theprojectteamcomposedofusersandsoftwarevendorswilldisplaythevariousmodulesoftheworkflowsolution,definetheirfunctionsandfeaturesaccordingtothespecificneedsoftheusers,andbasedThepriorityofthebusinessjointlydeterminestheonlinetimeofeachmodule.

Buildingamodelofbusinessprocessesinaworkflowsystemisanextremelyimportantstepintheimplementationprocess.Usersshouldworkcloselywithsoftwareproductapplicationexpertstostrikeabalancebetweeneaseofuseandfunctionalrequirements.

Userscantestthemodelbeforethedeploymentphasetoensurethatthemodelmeetsactualrequirementswithoutexcessiveoverhead.Itshouldbepointedoutthatifthismodelingstepisnotcompletelycompletedcorrectly,itwillleadtowrongreportsorredundantmanagementwork.

ImplementprocessandsoftwareintegrationAtthisstage,theprojectteamwilldeterminetheexistingprocessesandsystemsthatneedtointeractwiththeworkflowsystem.Ifnothandledproperly,theintegrationoftheoldandnewprocesseswillleadtofailure.Animportantaspectofprocessintegrationistoeliminateorminimizeredundantdataamongmultiplesystems,andreplicatethesedataamongmultiplesystems.Processesmustbetightlyintegrated,anddatamustflowsmoothlyacrossdifferentprocessesandapplications.

Theprojectteammustalsoensurethattheworkflowsystemcomplieswiththesecuritystandardsoftheuserorganization,whichisoftenoverlookedbeforethedeploymentphase.

DeploymentoftheworkflowsystemThedeploymentoftheworkflowsystemconsistsoftwoparts.Thefirstpartisnaturallythetechnicalpart,coveringhardwareandsoftwareinstallation,backup,recoveryandnetworkinstallation,etc.,whichissimilartogeneralITapplicationimplementation.

Thesecondpartreferstotheonlinetrialoperation.Thetrialoperationteamshouldbetrulyrepresentative.Theprojectteammustcommunicatewiththetrialoperationteamontheimportanceoftheprojectandensurethatadequatetrainingisprovidedsothatthetrialoperationteamcanbecomfortablewiththetrialoperation.Itisrecommendedthattheprojectteamestablishclearcommunicationchannelstoensuretimelyfeedbackofusers'opinionsandsuggestionsduringthetrialoperation.Thetrialoperationwillenabletheprojectteamtoidentifytheweaknessesandshortcomingsoftheoriginaldesignandplan,andresolvethembeforelarge-scaleonlineoperation.Thiscanalsoincreasetheuser'sacceptanceofthenewprocess,becauseusersfeelthattheyarealsoinvolvedinthedevelopmentpartoftheprojectandthesolutionisnotimposedonthem.

Itisgenerallybelievedthatadoptingaphasedimplementationofaworkflowsystemcanenableuserstoobtainbenefitsmorequickly.Becauseuserscanlearnthenewsystemmoreeffectivelyandgradually,andgetimmediatebenefits.Phasedimplementationalsogivesusersmoretimetounderstandandevaluatetheirfurtherneeds,makingiteasiertomodifyduringprojectimplementation.Inaddition,thephasedimplementationoftheprojectreducesrisks.

Specialattentionshouldbepaidtothesystemevaluation.Aftereachstageiscompleted,theprojectteamshouldevaluatethecompletedresultsbasedonthegoalssetatthebeginningoftheproject,andanalyzetheachievedresultsatthesametime,andcomparethemwiththeinitialContrastwiththedesigngoals.Ensurethattheworkflowsolutionoptimizesamorereasonablesolutionintheexistingbusinessenvironmenttounderstandwhatneedstobechanged.

SystemsupportInordertoensuresuccessfulimplementationandbetteruseofworkflow software,organizationsmustinvestinservices,organizationsshouldappointprofessionalstoprovidefirst-lineservices,andtheyshouldalsoberesponsibleforsigningcontractswithsuppliersTogetthesecondlevelofsupport.

workflow software

Withtherapidprogressofcomputerandcommunicationtechnology,theInternetandintranetareintheconstructionofenterpriseinformationPlayahugerole.Themarketeconomymakescompaniespaymoreandmoreattentiontoefficiencyimprovementandcostreduction.Traditionalpaperformsandmanualdeliveryprocessescannolongermeetthetimelinessofthetransactionprocessandthecross-regionalinformationofficerequirementsinspace.Thedevelopmentofmodernenterprisesurgentlyneedstoestablishastable,convenientandsafeelectronicfiletransmissionplatformbasedonthenetworkenvironment.Throughthisnetworkplatform,personnelwithintheorganizationcanworktogetheracrosstimeandplace,anduseelectronicformstotransmitvarioustypesofenterprises.Information,theimplementationofprocessprocessing,tracking,query,statisticsandotheroperations,improveofficeefficiency,realizepaperlessoffice,promotethee-commerceprocessofenterprises,andenhancethecomprehensivecompetitivenessofenterprises.

2.Whyimplementworkflowautomation?

Mnoho formulářů ve společnosti, včetně administrativy, personálu, IT atd., je většinou vyplněno papírem, ručně doručováno do dokumentů Word/Excel a odesláno e-mailem.

Manuallyprocesstheworkprocess.Ontheonehand,itisimpossibletoeffectivelytrackandunderstandtheentireprocessstatus.Ontheotherhand,itisinevitablethathumanerrorandtimedelaywillleadtoinefficiency,especiallytheinabilitytocarryoutquantitativestatistics.,Isnotconducivetoquery,reportandperformanceevaluation.

Konkrétní projevy problémových oblastí jsou následující:

Alotoftimeandenergyiswastedonthetransmissionofaffairsandinternalcoordination;theprocessingefficiencyislow,whichcaneasilycausethemarketandcustomerstolagbehind;Forsomebusinessesthatregulatebusinessprocesses,responsibilitiesarenotclear,anditiseasytocauseavacuuminmanagement;Forbusinesseswithstandardizedbusinessprocesses,duetothelackofrecordandtrackingoftheprocessingprocess,therearestillalotofhumaninterferencefactorsintheactualoperationprocess,resultinginTherearestandardsbutthesituationwherethingscannotbedoneaccordingtothestandardsexists;enterprisedataandknowledgearenotfullyutilized;processingtime,cost,andefficiencycannotbecontrolledandmeasured;keybusinessflowsoftencausetimeblackholesanddelaysduetovariousfactors;excessivereliancePaperisnotonlyawastebutalsoslowsdownthedevelopmentoftheenterprise;itisimpossibletorealizethequery,retrieval,andstatisticsoftheform;theinternalinformationequipment(server,PC,dedicatedline,etc.)isnotfullyutilized.……

Usingaworkflowsystemtoautomatetheworkprocessbringsobviousbenefits,includingimprovingtheefficiencyofenterpriseoperations,improvingtheuseofenterpriseresources,andimprovingtheflexibilityandadaptabilityofenterpriseoperations,Improveworkefficiency,concentrateonprocessingcorebusiness,trackbusinessprocessingprocess,quantifytheefficiencyofbusinessprocessing,reducewaste,increaseprofits,andgivefullplaytotheroleofexistingcomputernetworkresources.Theimplementationoftheworkflowsystemwillachievethegoalsofshorteningtheoperationcycleoftheenterprise,improvingtheinternal(external)processesoftheenterprise,optimizingandrationallyusingresources,reducinghumanerrorsanddelays,andimprovinglaborproductivity.

Konkrétně:

Deliverthemostappropriateaffairstotherightpeopleattherighttime;Employeescanconcentrateontheirkeybusiness;Noprocesstrainingisrequired,Smoothlyimplementprocesschanges;Themanagementcankeepabreastofbusinessconditionsandbusinessprocessprocessingefficiency,andrealizereal-timemanagementmonitoring;Obtainhistoricaldataandreportsatanytime;Reducepaperwasteandsavemanagementcosts;?Internalconflicts,customercomplaints,andhumanerrorsAnddelayswillbegreatlyreduced;workefficiencyisimproved;resourceutilizationisimproved;processstandardizationisimproved;communicationandtrustareimproved;transparencyisimproved;servicequalityisimproved;remoteandmobileofficeiseasilyrealized,andtransactionprocessing"zeroresponse"isachieved;Databaseapplication,providingreport,query,statistics,retrieval,analysisandotherfunctionstoassistcorporatedecision-making;discoverandvaluecorporatecorebusinessprocesses,whilecontinuouslyimproving,reorganizing,andoptimizingprocessestoenhancecorecompetitiveness;collaborativework,knowledgesharing,andrealrealizationTransitiontoa"knowledgemanagemententerprise".……

Throughtheimplementationoftheworkflowsystem,thecompany’sbusinessprocesseswillbefurtherstandardized,workefficiencywillbeimproved,andthecompany’sprocessconditionswillbetrackedandmonitoredinrealtime,soastobestmeettherequirementsofthecompany’srapiddevelopment.

3.Whatarethemainapplicationsofworkflow?

Itshouldbesaidthatthescopeofapplicationofworkflow softwareisstillverywide.Alltasksthatarecompletedbymanualcirculationofformsstepbystepcanbeautomaticallyrealizedbyworkflow software.ThefollowingcanbeconsideredToimplementworkflowautomation.

Administrativemanagement:Applicationforbusinesstrip,applicationforovertime,applicationforleave,applicationforcar,applicationforvariousofficetools,applicationforpurchase,dailynewspaper,weeklyreport,informationannouncement,etc.,whichareadministrativeformsthatwereoriginallymanuallytransferred.

Personnelmanagement:employeetrainingarrangements,performanceappraisal,newemployeearrangements,positionchangeprocessing,employeefileinformationmanagement,etc.

Finanční související kategorie: žádost o platbu, zpracování pohledávky, denní, cestování, náhrada za zábavu, aplikace rozpočtu a plánu atd.

Kategorie zákaznických služeb: správa zákaznických informací, stížnosti zákazníků, vyřizování požadavků, správa poprodejních služeb.

Jiné obchodní procesy: objednávka, zpracování nabídky, zpracování nákupu, přezkoumání smlouvy, zpracování zákaznického telefonu atd.

Typičtí zákazníci

ManufacturingExecutionSystem(MES)Today,thevastmajorityofmanufacturingcompaniesinChinaareallfacingfiercemarketcompetition:substantialpriceincreasesofrawmaterials,homogenizationofproducts,andconsumptionThequalityawarenessofthecustomersisgettingstrongerandstronger,andthecustomersputhugepressureonthefactorytoreduceprices.ItisthefactthatmostofourmanufacturingcompanieshaveusedERP,SCM,BPR,e-commerceandotherinformationprojectstoimprovemanagementandreducemanagementcosts.However,factoriesarestillfacingthefollowingsituation:

(1)ButthemarketisConstantlychanging,ourcustomershavehigherandhigherrequirements:betterquality,lowerprices,shorterdeliverytimes,andmoreandmoreproductvarieties;

(2)Whenthereisauserproductcomplaint,canalltheproductionprocessinformationofthisbatchofproductsbetracedbasedontheproductnumber?Canitbeimmediatelyidentified:rawmaterialsuppliers,operatingmachines,operators,processespassed,productiontimeanddate,andkeyprocessparameters?

(3)Whenthesameproductionlineneedstoassemblemultiplemodelsofproducts,canitautomaticallycheckandoperatepromptstopreventworkercomponentassemblyerrors,productproductionprocesserrors,productmixingandproductdeliveryerrors?

(4)Whatarethetop5productdefectsontheproductionlineinthepast12hours?Whatisthequantityofdefectiveproducts?

(5)Jaké je množství každého produktu ve skladu a na předprocesních, středních a postprocesních linkách?Kterým dodavatelům bude dodáno?Kdy mohou být dodányvčas?

(6)Howmuchtimedoestheproductionlineandprocessingequipmenthaveinproduction,andhowmuchtimearetheystoppedandidling?Themainreasonthataffectstheproductionpotentialofequipmentis:equipmentfailure?Schedulingmistakes?Materialsupplyisnottimely?Insufficienttrainingofworkers?Oristheprocessindexunreasonable?

(7)Isitpossibletoautomaticallyperformstatisticsandanalysisonproductqualityinspectiondata,accuratelydistinguishrandomfluctuationsandabnormalfluctuationsinproductquality,andeliminatehiddenqualityhazardsinthebud?

(8)Isitpossibletoabolishthemanualreportandautomaticallycounttheproductionquantity,passrateanddefectcodeofeachprocess?Thisisbecausethereisalackofakeyinformationcommunication"bridge"betweentheERPsystemattheplanninglevelandtheautomatedcontrolsystemattheproductionsite,andthereisaninformationgap.TheES-MESmanufacturingexecutionsystembuildsabridgebetweentheplanninglayer(representedbytheERPresourceplanningsystem)andtheunderlyingcontrol(representedbyHMI,DCS,andPLC),fillingthegapbetweenthetwo.Ontheonehand,MEScanrefineanddecomposetheproductionmanagementinformationfromMRPIIandERPsoftware,andpasstheoperationinstructionsfromtheplanninglayertotheunderlyingcontrollayer;ontheotherhand,MEScancollectthestatusdataofequipmentandmetersforreal-timemonitoringTheoperatingstatusoftheunderlyingequipmentisanalyzed,calculatedandprocessed,sothatthecontrolsystemandtheinformationsystemcanbeeasilyandreliablyintegrated,andtheproductionstatuscanbetimelyfedbacktotheplanninglayer.

Pracovní režim

Základní režim

Sequencemode – sekvence různých činností

Explanation:anactivityintheworkflowprocessOnlywhenanotheractivityiscompletedcanitbecarriedout.

Příklad:Aftertheorderregistrationactivityiscompleted,thecustomernotificationcanproceed.

Parallelbranchmode-runningtwoactivitiesatthesametime

Explanation:Atonepointintheprocess,acontrolthreadisdividedintotwocontrolthreadsthatcanbeexecutedinparallel,allowingtwoactivitiestobeRunatthesametime.

Příklad:

Synchronizationmode-synchronizetwoparallelexecutionthreads

Singleselectionmode-selectoneexecutionfrommultiplepaths

Simplemergemode-sloučení dvou alternativních cest

Pokročilý režim větve a synchronizace

Multi-selectmode-selectseveralfrommultipleexecutionpaths

Synchronousmergemode-mergemultiplepaths,ifmultiplepathsareselected,thensynchronize;ifonlyonepathisselected,thenperformsimplemerge

Multiplemergemode-mergemergemultiplepaths

Discriminatormode-mergemultiplepathswithoutsynchronizing,onlyperformonefollow-upactivity

NmodeinM-mergemultiplepaths,performpartialsynchronization,performonlyonceFollow-upactivities

Režim struktury

Arbitraryloopmode-executionworkflowwithoutanyrestrictions

Implicitterminationmode-ifthereisnothingtodo,itends

Víceinstanční režim

Stavový režim

Deferredselectionmode-executeoneoftwooptionalthreads,whichthreadwillbeexecutedisimplicit

Alternatingparallelmode-twoactivitiescanbeexecutedinanyorder,butnotinparallel

Milestonemode-whenamilestoneisreached,anactivityistriggered

Režim zrušení

Zrušit aktivitu – zrušit aktuální aktivitu

Cancelprocess–zrušení procesu

Funkce a výhody pracovního postupu

PráceHlavnífunkcevypnuto

WorkflowManagementSystem(WFMS)isasystemfordefining,creating,andexecutingworkflows.Atthehighestlevel,WFMSshouldbeabletoprovidefunctionalsupportinthefollowingthreeaspects:

• Buildfunction:defineandmodeltheworkflowprocessanditsconstituentactivities;

• Operationcontrolfunction:managetheworkflowprocessintheoperatingenvironment,andscheduletheactivitiesintheworkflowprocess;

• Runinteractivefunction:ReferstothefunctionofWFMSinteractingwithusers(participantsorcontrollersofbusinesswork)andexternalapplicationtoolsduringworkflowoperation.

Výhody systému řízení pracovního toku

Duetothedevelopmentofinformationtechnologyandtheincreasinglyfiercebusinesscompetition,peoplearenolongersatisfiedwithindependenceandfragmentationForofficeautomationandcomputerapplications,acomprehensiveandintegratedsolutionisneeded.Asatechnologyformanagingandintegratingroutineaffairs,theemergenceofWFMSisinevitable.Itcanbringthefollowingbenefits:

• Improveandoptimizebusinessprocesses,increasebusinessefficiency;

• RealizebetterbusinessProcesscontroltoimprovethequalityofcustomerservice;

• Zlepšit flexibilitu obchodních procesů atd.