Тип работен поток
Изчислителен модел
Workflow(WorkFlow)isthecalculationmodeloftheworkflow,whichisthelogicofhowtoorganizetheworkintheworkflowtogether.Thesumrulesareexpressedinthecomputerinanappropriatemodelandcalculated.Themainproblemtobesolvedbytheworkflowis:inordertoachieveacertainbusinessgoal,betweenmultipleparticipants,usingcomputers,automaticallytransferaccordingtocertainpredeterminedrules
Workflowisacomputer-supportedcollaborativework(ComputerSupportedCooperativeWork,CSCW).Thelatterisageneralstudyofhowagroupcanachievecollaborativeworkwiththehelpofcomputers.
Manycompaniesusepaperforms,manualdelivery,andlevel-by-levelapprovalandsignature.Theworkefficiencyisverylow,andthestatisticalreportfunctioncannotberealized.Withсофтуер за работни процеси,usersonlyneedtofillintherelevantformsonthecomputer,andtheywillautomaticallyrundowninaccordancewiththedefinedprocess.Thenext-levelapproverwillreceivetherelevantinformation,andcanmodify,track,manage,andmanageasneeded.Inquiry,statistics,printing,etc.,havegreatlyimprovedefficiency,realizedknowledgemanagement,andenhancedthecompany'scorecompetitiveness.
Работен процес 2.0
ThedefinitionofРаботен процес 2.0istorealizetheautomation,intelligenceandintegrationofworkprocessmanagement.ThemainfeatureofРаботен процес 2.0isthatitcaneasilyrealizedataintegrationandstatistics,eliminateinformationislands,andrealizedataintegrationbetweeninternalworkflowsofOAofficesystems,suchasborrowingandreimbursement,budgetingandfinalaccounts,etc.,butalsoDataintegrationbetweenOAofficesystemworkflowandotherbusinesssystems,suchasHR,ERP,CRM,etc.Работен процес 2.0cancompletelymakeupfortheshortcomingsofWorkflow1.0.ItnotonlyrealizesthedataintegrationwithintheOAofficesystem,butalsorealizesthedataintegrationbetweentheOAofficesystemandthird-partyapplicationsystems.
IfyoulabelWorkflow1.0,itis"paperless,repetitivework,processislands,systemislands,dataislands";Работен процес 2.0correspondsto"intelligence,efficiencyandqualityimprovement",Externaldataintegration,eliminationofinformationislands,internaldataintegration".ThereisnodoubtthatРаботен процес 2.0issmarterandmoreintegrated.Thefeaturesthatcanrealizethesynchronousexchangeandsharingofdataaremorepopularwithusers.Itcaneffectivelyhelpenterprisessimplifyredundantprocessesandisthedirectionoffutureworkflowtechnologydevelopment.
Произход и развитие
Workflowtechnologyoriginatedfromtheresearchinthefieldofofficeautomationinthemid-1970s.Ascomputerswerenotpopularatthattime,thelevelofnetworktechnologywasstillverylowandthetheoreticalbasiswaslacking.,Thisnewtechnologydidnotsucceed.Simplyput,aworkflowisaseriesofmutuallyconnectedandautomatedbusinessactivitiesortasks.Aworkflowincludesasetoftasks(oractivities)andtheirmutualsequencerelationships,aswellasprocessesandtasks(oractivities)initiationandterminationconditions,aswellasadescriptionofeachtask(oractivity).
Референтен модел на работен поток
From1983to1985,earlycommercialsystemswithworkflowfeaturesappearedinthefieldofimageprocessingandemail.
Afterenteringthe1990s,withthepopularizationandpromotionofpersonalcomputersandnetworktechnology,andtheincreasingimprovementofinformationconstruction,theresearchanddevelopmentofworkflowtechnologyhasenteredanewupsurge.InAugust1993,thefirstindustrialorganizationforthestandardizationofworkflowtechnology-WorkflowManagementCoalition(WFMCforshort,thesamebelow)wasestablished.
In1994,theWorkflowManagementAlliancereleasedareferencemodelforinteroperabilitybetweenworkflowmanagementsystemsandformulatedaseriesofindustrialstandards.Atthesametime,manyprototypesystemshavebeendevelopedinthelaboratory.Sincethebeginningofthe21stcentury,workflowtechnologyhasbeenrecognizedbymoreandmorepeople,andtherelatedstandards,workflowenginesandcommercialproductsarenumerous.Whiledevelopingandpromotingworkflowproducts,peoplepaymoreattentiontothetheoreticalresearchofworkflowinordertopromotethematurityofthistechnology.
История на развитието
Workflowtechnologyoriginatedintheresearchworkinthefieldofofficeautomationinthemid-1970s,buttheemergenceofworkflowideasshouldhavebeenearlier.In1968,FritzNordsieckhadclearlyExpressedtheideaofusinginformationtechnologytoautomatetheworkflow.Researchworkrelatedtoworkflowinthe1970sincluded:theprototypesystemSCOOPdevelopedbyMichaelD.ZismanoftheWhartonSchooloftheUniversityofPennsylvania,andtheOfficeTalkseriesdevelopedbyClarenceA.EllisandGaryJ.NuttoftheXeroxPaloAltoResearchCenter.Thetestsystem,aswellasthe"monitoringsoftwarefailurereport"programonARPANETdevelopedbyAnatolHoltandPaulCashman.ThesystemsdevelopedbySCOOP,OfficetalkandAnatolHoltalluseacertainvariantofPetrinetsforprocessmodeling.Amongthem,SCOOPandOfficetalksystemsnotonlymarkedthebeginningofworkflowtechnology,butalsotheearliestofficeautomationsystems.
Inthe1970s,peoplewerefullofstrongoptimismaboutworkflowtechnology.Researchersgenerallybelievedthatnewtechnologiescouldbringhugeimprovementsinofficeefficiency.However,thisexpectationeventuallyfellthrough.Peoplehaveobservedsuchaphenomenonthatasuccessfulorganizationtendstocreativelybreakthestandardofficeprocessattherighttime;theintroductionofworkflowtechnologymakespeopleonlyobeythefixedprocessrigidly,whichultimatelyleadstolowofficeefficiencyandpeopleDisliketechnology.Thetechnicalreasonsforthefailureofworkflowtechnologyinthe1970sinclude:theuseofpersonalcomputersintheofficehasnotyetbeenacceptedbythesociety,networktechnologyisnotyetwidespread,anddevelopersstilldonotunderstandtheneedsanddefectsofgroupwaretechnology.
Thedevelopmentofcommercialsystemswithworkflowfeaturesbeganbetween1983and1985.Earlycommercialsystemsmainlycamefromtheimageprocessingfieldandthee-mailfield.Imageprocessingoftenneedstotransferandtrackimages,andtheworkflowjustcaterstothisdemand;theenhancede-mailsystemalsoadoptstheideaofworkflow,improvingtheoriginalpoint-to-pointmailflowtofollowacertainflow.Onlyafewoftheseearlyworkflowsystemsweresuccessful.
Afterenteringthe1990s,therelevanttechnicalconditionshavegraduallymatured,andthedevelopmentandresearchofworkflowsystemshasenteredanewupsurge.Accordingtothesurvey,asof1995,therearemorethan200kindsofsoftwareclaimingtosupportworkflowmanagementorhaveworkflowfeatures.Workflowtechnologyisusedintelecommunications,softwareengineering,manufacturing,finance,banking,scientificexperiments,healthcare,shipping,andofficeautomation.
InAugust1993,theWorkflowManagementAlliance(WfMC),anindustrialorganizationforthestandardizationofworkflowtechnology,wasestablished.In1994,theWorkflowManagementAlliancereleasedaworkflowreferencemodelforinteroperabilitybetweenworkflowmanagementsystems,andsuccessivelyformulatedaseriesofindustrialstandards.
Theacademicresearchonworkflowtechnologyisalsoveryactive.Manyprototypesystemshavebeendevelopedinthelaboratory.,Correctnessverification,resourcemanagement,developmentprocessandotheraspectsoftheworkflowtechnologyarediscussed,andalargenumberofpapershavebeenwritten.
Althoughtheworkflowtechnologyhasmadeprogress,theresearchonthetheoreticalbasisisstillnotenough.Theexistingworkflowmanagementsystemcannotbecomparedwiththedatabasemanagementsystemintermsoffunction,reliabilityandrobustness.
Afterentering2000,withtheriseofWebservicetechnology,multiplestandardizationorganizationshaveformulatedtheirownWebservicestandardsrelatedtoworkflowtechnology,suchasXLANG,WSFL,etc.InAugust2002,IBMandMicrosoftjointlysubmittedandreleasedtheBPELspecificationforothercompanies.
Характеристика
1, блок-схема на графичен и визуален дизайн
2, поддържа различни сложни процеси
3,organizationalstructurelevelProcessordesignatedfunction
4,B/Структура,чисто приложение за браузър
5, мощни функции за сигурност
6, мощна форма, функция, разширение, удобно
7, гъвкава стратегия за управление на излети и извънреден труд
8, процесът на обработка може да се проследява и управлява
9, richstatistics,query,reportfunctions
10, интегриран със системата MAIL
Приложими отрасли
Consumergoodsindustry,manufacturingindustry,telecommunicationsserviceindustry,bankingandsecuritiesinsuranceandotherfinancialservicesindustry,logisticsserviceindustry,Propertyservices,propertymanagement,largeandmedium-sizedimportandexporttradingcompanies,governmentinstitutions,researchinstitutesandeducationalservices,etc.,especiallylargemultinationalcompaniesandgroupcompanies.
Специфични приложения
1. Ключови бизнес процеси: поръчка, обработка на оферти, обработка на покупки, преглед на договора, обработка на телефон на клиента, управление на веригата за доставки и др.
2.Administrativemanagement:applicationforbusinesstrip,applicationforovertime,applicationforleave,applicationforcaruse,applicationforvariousofficesupplies,applicationforpurchase,dailynewspaperandweeklyreport,etc.Alladministrativeformsthatwereoriginallymanuallytransferred.
3. Управление на персонала: договорености за обучение на служителите, оценка на представянето, обработка на смяна на позицията, управление на информацията за файловете на служителите и др.
4. Категории, свързани с финансите: заявка за плащане, обработка на вземания, ежедневна обработка на възстановяване, възстановяване на пътни разходи, кандидатстване за бюджет и план и др.
5.Customerservicecategory:управление на клиентска информация,клиентски оплаквания,обработка на заявки,управление на следпродажбено обслужване и др.
6.Specialservicecategories:ISOseriescorrespondingprocess,qualitymanagementcorrespondingprocess,productdatainformationmanagement,tradingcompanycustomsdeclarationprocessing,logisticscompanycargotrackingprocessingandothertaskscompletedmanuallythroughtheformItcanbeimplementedautomaticallyandstandardizedlyusingсофтуер за работни процеси.
Препланиране
Logically,attentiontoandresearchonworkflowcanbeseenasadeepeningofbusinessprocessre-planning(BPR).BPR'spointofviewrequiresustofocusontheactualbusinessprocess,butwhatshouldthisprocesslooklike,howtoanalyzeandstructureit?Workflowisaconcreteandoperationalanswer.Itcantransformusfromthemysterious,unpredictableandcontrollable"brainstorming"and"artistic"businessprocesscreationtoanalytical,technical,controllableandTheengineeringprocessofprediction,inthisway,trulyreflectsthemeaningofengineeringinre-engineering.
TheconceptsofworkflowandBPRhavebeenresearchedandappliedbyalmostallresearchers.Thereisaveryactiveorganizationinthisfield,namelytheWorkflowAndReengineeringInternationalAssociation(WARIA).
EnterpriseEngineering
Whetherintheory,method,object,content,weallhavereasontoregard"workflow"aspartofenterpriseengineering.Infact,theexistingdescriptionoftheworkflowsystemisitselfageneralbusinessmodelframework.Justhavingaworkflowisnotenough.Thegoaloftheentiresystemandallrelevantelementsmustbeconsideredcomprehensively-thisisexactlytheenterpriseproject.
Информационна система
ComparedwithenterpriseITapplicationsystemsthathavebeenadoptedinthepast,suchasMRPIIorERP,WFMSisaveryimportantmilestone.Fromtheuser'spointofview,thechangesWFMSbrings(orwillbring)areextremelystrong,andcanevenbedescribedastherealizationofauser's"dream".
Insomeold"modular"products,thedesignofthesystemisusuallybasedontaskdivision,andworkitemsaredivided.Object-orientedtechnologycannotdirectlysolvethisproblem.Onthecontrary,itoftenmakesthesystemmoreconfusingandtrivial.Intermsofoperation,typically,wemustconstantly"advanceandretreat"betweenhierarchicalmenus(suchasdrop-downmenus)orobjects,orhideandseekamong"out-of-the-box"objectsandrelatedmenus.
Workflowmanagementsystemisareal"man-machine"system.Theuseristhebasicroleinthesystemandthedirecttaskassignmenttarget.Heorshecandirectlyseethecomputerlistedforhimself"Tasklist",trackthestatusofeachtask,orcontinueataskwithouthavingtoexitfromonemodule,enteranothermodule,andsearchforcluestothecorrespondingtask.Theformerisfunction-orientedorobject-oriented,whilethelatterisdirectlyuser-oriented.Inthisway,theuser'staskassignmentandtaskcompletionstatuscanbecomputerizedandcontrolledtothegreatestextent.
Atypicalworkflowproductis"customer-servicesoftware."Animportantwaytoincrease(zhang)isthroughtheWorldWideWebinterface,whichallowscustomersorremoteemployeestobetterparticipate.Thedefinitionofworkflowisoftenbymeansofgraphicaltools,andthearrangementofcorrespondingworkisdefinedinaccordancewiththesituationofthebusinessprocessinstance.
Режим на одобрение
Theapprovalprocessisdividedintotwomodes:traditionalmodeandproportionalcalculationmode
TraditionalmodereferstosettingupeachnodeoftheapprovalprocessSpecifythecorrespondingapprover,andonlyafterallthepersonnelonthenodehavepassedtheapprovalrequest,cantheyenterthenextsection.
Proportioncalculationmode:Foreachapprovalprocess,itisnecessarytosetapassingratiobetween0-100%whenitisestablished.Onlythefinalapprovalresultisequaltoorgreaterthanthisratio.Theapprovalcanbeconsideredpassed.
Предимства
Benefitsbroughtaboutbytheimplementationofworkflowmanagementinenterprises:Itcanimprovetheefficiencyofenterpriseoperations,improvetheuseofenterpriseresources,increasetheflexibilityandadaptabilityofenterpriseoperations,andimproveworkefficiency,Concentrateonthecorebusiness,trackthebusinessprocess,quantifytheefficiencyofbusinessprocessing,reducewaste,increaseprofits,andgivefullplaytotheroleofexistingcomputernetworkresources.Theimplementationofworkflowwillachievethegoalsofshorteningtheoperationcycleoftheenterprise,improvingtheinternal(external)processesoftheenterprise,optimizingandrationallyusingresources,reducinghumanerrorsanddelays,andincreasinglaborproductivity.
Метод на изпълнение
База данни на работния процес
Theimplementationofworkflowrequiresthreebasicsteps:mapping,modelingandmanagement.Mappingisthefirststep.Itsfirsttaskistoidentifyanddocumentallexistingmanualandautomatedbusinessprocessesintheorganization;modelingistodevelopamodelthathelpsbuildastreamlinedbusinessprocess.Thethirdstageissoftwareimplementationandseamlesssystemintegrationacrossallworkdepartments,businessunits,andeventheentireenterprise.Inordertoensurethattheworkflowsystemcanbeimplemented"seamlessly"intotheorganization,theprojectteammustfollowthewell-defined,provenandeffectiveworkingmethods,andtheremustbemeasurableateachstageoftheworkresult.Awell-thought-outimplementationplanexecutedbyanexperiencedteamisthedecisivefactorforthesuccessfuladoptionandimplementationoftheworkflow.Thefollowingdiagramdepictsarecommendedhigh-levelworkflow(implementationprocess)thatcanbeadoptedbyatypicalorganization.
EstablishingtheprojectmanagementofficeThecompositionoftheprojectmanagementofficeisthefirstandmostimportantstep.Themembersoftheprojectmanagementofficemustbecarefullyselected.Theymustbroadlyrepresentthebusiness,operations,IT,andauditdepartmentswithintheorganizationtoanappropriateextent.Productexperts,technicalsupportpersonnel,andmanagementpersonneloftheproductsuppliermustalsoparticipatetocomplementtheusers.UsuallyachangemanagementconsultantisalsoincludedinthePMO,whichhelpstodiversifythethinkingofpeopleintheorganization.Therolesandresponsibilitiesofeachmembermustbeclearlydefined.PMOestablishesthescope,objectives,implementationtimeframeandpriorityoftheprojectasawhole.ThePMOisalsoresponsibleformanagingandtrackingtheprogressoftheproject,settingindicatorsforthesuccessofthetestproject,andregularlyreportingthestatusoftheprojecttotheseniormanagement.
Thebusinessanalysisprojectteamwillanalyzetheuser'sexistingbusinessprocesses,findoutwhichprocessesneedtobeoptimizedandimprovedtoachievethebestresults,andanalyzethetimelineandexpectedresultsofeachprocess.Theywillholddiscussionswithkeypersonneltocollectandidentifythecorrectinformationanddatatodeterminehowtheworkflowsystemmeetstheneeds.Thenextbusinessanalysiswillidentifywhichprocessescanbeoptimized,automated,streamlined,andwhichprocessesevenneedtoberedesigned.
Determininggoalsanddeterminingthebestgoalsarebasedondetailedanalysisofbusinessprocesses.Thegoaldefinitionofaworkflowprojectshouldbeclearandverifiable.Agoodgoalmeansthesuccessoftheproject.Ateachstageoftheimplementationprocess,theprojectteammustconfirmthattheresultsachievedaretheresultstheyexpect.Forexample,ifthegoalistoshortentheinvoicingcyclebytwoweeks,theexistingtimetracking,accounting,andinvoicingprocessesmustbeanalyzed.
Afterdeterminingtheimplementationplanobjectives,theprojectteamcomposedofusersandsoftwarevendorswilldisplaythevariousmodulesoftheworkflowsolution,definetheirfunctionsandfeaturesaccordingtothespecificneedsoftheusers,andbasedThepriorityofthebusinessjointlydeterminestheonlinetimeofeachmodule.
Buildingamodelofbusinessprocessesinaworkflowsystemisanextremelyimportantstepintheimplementationprocess.Usersshouldworkcloselywithsoftwareproductapplicationexpertstostrikeabalancebetweeneaseofuseandfunctionalrequirements.
Userscantestthemodelbeforethedeploymentphasetoensurethatthemodelmeetsactualrequirementswithoutexcessiveoverhead.Itshouldbepointedoutthatifthismodelingstepisnotcompletelycompletedcorrectly,itwillleadtowrongreportsorredundantmanagementwork.
ImplementprocessandsoftwareintegrationAtthisstage,theprojectteamwilldeterminetheexistingprocessesandsystemsthatneedtointeractwiththeworkflowsystem.Ifnothandledproperly,theintegrationoftheoldandnewprocesseswillleadtofailure.Animportantaspectofprocessintegrationistoeliminateorminimizeredundantdataamongmultiplesystems,andreplicatethesedataamongmultiplesystems.Processesmustbetightlyintegrated,anddatamustflowsmoothlyacrossdifferentprocessesandapplications.
Theprojectteammustalsoensurethattheworkflowsystemcomplieswiththesecuritystandardsoftheuserorganization,whichisoftenoverlookedbeforethedeploymentphase.
DeploymentoftheworkflowsystemThedeploymentoftheworkflowsystemconsistsoftwoparts.Thefirstpartisnaturallythetechnicalpart,coveringhardwareandsoftwareinstallation,backup,recoveryandnetworkinstallation,etc.,whichissimilartogeneralITapplicationimplementation.
Thesecondpartreferstotheonlinetrialoperation.Thetrialoperationteamshouldbetrulyrepresentative.Theprojectteammustcommunicatewiththetrialoperationteamontheimportanceoftheprojectandensurethatadequatetrainingisprovidedsothatthetrialoperationteamcanbecomfortablewiththetrialoperation.Itisrecommendedthattheprojectteamestablishclearcommunicationchannelstoensuretimelyfeedbackofusers'opinionsandsuggestionsduringthetrialoperation.Thetrialoperationwillenabletheprojectteamtoidentifytheweaknessesandshortcomingsoftheoriginaldesignandplan,andresolvethembeforelarge-scaleonlineoperation.Thiscanalsoincreasetheuser'sacceptanceofthenewprocess,becauseusersfeelthattheyarealsoinvolvedinthedevelopmentpartoftheprojectandthesolutionisnotimposedonthem.
Itisgenerallybelievedthatadoptingaphasedimplementationofaworkflowsystemcanenableuserstoobtainbenefitsmorequickly.Becauseuserscanlearnthenewsystemmoreeffectivelyandgradually,andgetimmediatebenefits.Phasedimplementationalsogivesusersmoretimetounderstandandevaluatetheirfurtherneeds,makingiteasiertomodifyduringprojectimplementation.Inaddition,thephasedimplementationoftheprojectreducesrisks.
Specialattentionshouldbepaidtothesystemevaluation.Aftereachstageiscompleted,theprojectteamshouldevaluatethecompletedresultsbasedonthegoalssetatthebeginningoftheproject,andanalyzetheachievedresultsatthesametime,andcomparethemwiththeinitialContrastwiththedesigngoals.Ensurethattheworkflowsolutionoptimizesamorereasonablesolutionintheexistingbusinessenvironmenttounderstandwhatneedstobechanged.
SystemsupportInordertoensuresuccessfulimplementationandbetteruseofсофтуер за работни процеси,organizationsmustinvestinservices,organizationsshouldappointprofessionalstoprovidefirst-lineservices,andtheyshouldalsoberesponsibleforsigningcontractswithsuppliersTogetthesecondlevelofsupport.
софтуер за работни процеси
Withtherapidprogressofcomputerandcommunicationtechnology,theInternetandintranetareintheconstructionofenterpriseinformationPlayahugerole.Themarketeconomymakescompaniespaymoreandmoreattentiontoefficiencyimprovementandcostreduction.Traditionalpaperformsandmanualdeliveryprocessescannolongermeetthetimelinessofthetransactionprocessandthecross-regionalinformationofficerequirementsinspace.Thedevelopmentofmodernenterprisesurgentlyneedstoestablishastable,convenientandsafeelectronicfiletransmissionplatformbasedonthenetworkenvironment.Throughthisnetworkplatform,personnelwithintheorganizationcanworktogetheracrosstimeandplace,anduseelectronicformstotransmitvarioustypesofenterprises.Information,theimplementationofprocessprocessing,tracking,query,statisticsandotheroperations,improveofficeefficiency,realizepaperlessoffice,promotethee-commerceprocessofenterprises,andenhancethecomprehensivecompetitivenessofenterprises.
2.Whyimplementworkflowautomation?
Много формуляри във фирмата, включително администрация, персонал, ИТ и т.н., се попълват предимно на хартия, доставят се на ръка или се попълват в Word/Excel документи и се изпращат по имейл.
Manuallyprocesstheworkprocess.Ontheonehand,itisimpossibletoeffectivelytrackandunderstandtheentireprocessstatus.Ontheotherhand,itisinevitablethathumanerrorandtimedelaywillleadtoinefficiency,especiallytheinabilitytocarryoutquantitativestatistics.,Isnotconducivetoquery,reportandperformanceevaluation.
Специфичното проявление на проблема е следното:
Alotoftimeandenergyiswastedonthetransmissionofaffairsandinternalcoordination;theprocessingefficiencyislow,whichcaneasilycausethemarketandcustomerstolagbehind;Forsomebusinessesthatregulatebusinessprocesses,responsibilitiesarenotclear,anditiseasytocauseavacuuminmanagement;Forbusinesseswithstandardizedbusinessprocesses,duetothelackofrecordandtrackingoftheprocessingprocess,therearestillalotofhumaninterferencefactorsintheactualoperationprocess,resultinginTherearestandardsbutthesituationwherethingscannotbedoneaccordingtothestandardsexists;enterprisedataandknowledgearenotfullyutilized;processingtime,cost,andefficiencycannotbecontrolledandmeasured;keybusinessflowsoftencausetimeblackholesanddelaysduetovariousfactors;excessivereliancePaperisnotonlyawastebutalsoslowsdownthedevelopmentoftheenterprise;itisimpossibletorealizethequery,retrieval,andstatisticsoftheform;theinternalinformationequipment(server,PC,dedicatedline,etc.)isnotfullyutilized.……
Usingaworkflowsystemtoautomatetheworkprocessbringsobviousbenefits,includingimprovingtheefficiencyofenterpriseoperations,improvingtheuseofenterpriseresources,andimprovingtheflexibilityandadaptabilityofenterpriseoperations,Improveworkefficiency,concentrateonprocessingcorebusiness,trackbusinessprocessingprocess,quantifytheefficiencyofbusinessprocessing,reducewaste,increaseprofits,andgivefullplaytotheroleofexistingcomputernetworkresources.Theimplementationoftheworkflowsystemwillachievethegoalsofshorteningtheoperationcycleoftheenterprise,improvingtheinternal(external)processesoftheenterprise,optimizingandrationallyusingresources,reducinghumanerrorsanddelays,andimprovinglaborproductivity.
По-конкретно:
Deliverthemostappropriateaffairstotherightpeopleattherighttime;Employeescanconcentrateontheirkeybusiness;Noprocesstrainingisrequired,Smoothlyimplementprocesschanges;Themanagementcankeepabreastofbusinessconditionsandbusinessprocessprocessingefficiency,andrealizereal-timemanagementmonitoring;Obtainhistoricaldataandreportsatanytime;Reducepaperwasteandsavemanagementcosts;?Internalconflicts,customercomplaints,andhumanerrorsAnddelayswillbegreatlyreduced;workefficiencyisimproved;resourceutilizationisimproved;processstandardizationisimproved;communicationandtrustareimproved;transparencyisimproved;servicequalityisimproved;remoteandmobileofficeiseasilyrealized,andtransactionprocessing"zeroresponse"isachieved;Databaseapplication,providingreport,query,statistics,retrieval,analysisandotherfunctionstoassistcorporatedecision-making;discoverandvaluecorporatecorebusinessprocesses,whilecontinuouslyimproving,reorganizing,andoptimizingprocessestoenhancecorecompetitiveness;collaborativework,knowledgesharing,andrealrealizationTransitiontoa"knowledgemanagemententerprise".……
Throughtheimplementationoftheworkflowsystem,thecompany’sbusinessprocesseswillbefurtherstandardized,workefficiencywillbeimproved,andthecompany’sprocessconditionswillbetrackedandmonitoredinrealtime,soastobestmeettherequirementsofthecompany’srapiddevelopment.
3.Whatarethemainapplicationsofworkflow?
Itshouldbesaidthatthescopeofapplicationofсофтуер за работни процесиisstillverywide.Alltasksthatarecompletedbymanualcirculationofformsstepbystepcanbeautomaticallyrealizedbyсофтуер за работни процеси.ThefollowingcanbeconsideredToimplementworkflowautomation.
Administrativemanagement:Applicationforbusinesstrip,applicationforovertime,applicationforleave,applicationforcar,applicationforvariousofficetools,applicationforpurchase,dailynewspaper,weeklyreport,informationannouncement,etc.,whichareadministrativeformsthatwereoriginallymanuallytransferred.
Personnelmanagement:employeetrainingarrangements,performanceappraisal,newemployeearrangements,positionchangeprocessing,employeefileinformationmanagement,etc.
Категории, свързани с финанси: заявка за плащане, обработка на вземания, ежедневие, пътуване, възстановяване на разходи за развлечения, кандидатстване за бюджет и план и др.
Категория за обслужване на клиенти: управление на информация за клиенти, оплаквания на клиенти, обработка на заявки, управление на следпродажбено обслужване.
Други бизнес процеси: поръчка, обработка на оферти, обработка на покупка, преглед на договор, обработка на клиентски телефон и др.
Типични клиенти
ManufacturingExecutionSystem(MES)Today,thevastmajorityofmanufacturingcompaniesinChinaareallfacingfiercemarketcompetition:substantialpriceincreasesofrawmaterials,homogenizationofproducts,andconsumptionThequalityawarenessofthecustomersisgettingstrongerandstronger,andthecustomersputhugepressureonthefactorytoreduceprices.ItisthefactthatmostofourmanufacturingcompanieshaveusedERP,SCM,BPR,e-commerceandotherinformationprojectstoimprovemanagementandreducemanagementcosts.However,factoriesarestillfacingthefollowingsituation:
(1)ButthemarketisConstantlychanging,ourcustomershavehigherandhigherrequirements:betterquality,lowerprices,shorterdeliverytimes,andmoreandmoreproductvarieties;
(2)Whenthereisauserproductcomplaint,canalltheproductionprocessinformationofthisbatchofproductsbetracedbasedontheproductnumber?Canitbeimmediatelyidentified:rawmaterialsuppliers,operatingmachines,operators,processespassed,productiontimeanddate,andkeyprocessparameters?
(3)Whenthesameproductionlineneedstoassemblemultiplemodelsofproducts,canitautomaticallycheckandoperatepromptstopreventworkercomponentassemblyerrors,productproductionprocesserrors,productmixingandproductdeliveryerrors?
(4)Whatarethetop5productdefectsontheproductionlineinthepast12hours?Whatisthequantityofdefectiveproducts?
(5) Какво е количеството на всеки продукт в склада и линиите за предварителен процес, междинен процес и последващ процес? На кои доставчици трябва да се достави? Кога не може да бъде доставен навреме?
(6)Howmuchtimedoestheproductionlineandprocessingequipmenthaveinproduction,andhowmuchtimearetheystoppedandidling?Themainreasonthataffectstheproductionpotentialofequipmentis:equipmentfailure?Schedulingmistakes?Materialsupplyisnottimely?Insufficienttrainingofworkers?Oristheprocessindexunreasonable?
(7)Isitpossibletoautomaticallyperformstatisticsandanalysisonproductqualityinspectiondata,accuratelydistinguishrandomfluctuationsandabnormalfluctuationsinproductquality,andeliminatehiddenqualityhazardsinthebud?
(8)Isitpossibletoabolishthemanualreportandautomaticallycounttheproductionquantity,passrateanddefectcodeofeachprocess?Thisisbecausethereisalackofakeyinformationcommunication"bridge"betweentheERPsystemattheplanninglevelandtheautomatedcontrolsystemattheproductionsite,andthereisaninformationgap.TheES-MESmanufacturingexecutionsystembuildsabridgebetweentheplanninglayer(representedbytheERPresourceplanningsystem)andtheunderlyingcontrol(representedbyHMI,DCS,andPLC),fillingthegapbetweenthetwo.Ontheonehand,MEScanrefineanddecomposetheproductionmanagementinformationfromMRPIIandERPsoftware,andpasstheoperationinstructionsfromtheplanninglayertotheunderlyingcontrollayer;ontheotherhand,MEScancollectthestatusdataofequipmentandmetersforreal-timemonitoringTheoperatingstatusoftheunderlyingequipmentisanalyzed,calculatedandprocessed,sothatthecontrolsystemandtheinformationsystemcanbeeasilyandreliablyintegrated,andtheproductionstatuscanbetimelyfedbacktotheplanninglayer.
Режим на работа
Основен режим
Режим на последователност – изпълнение на различни дейности в последователност
Explanation:anactivityintheworkflowprocessOnlywhenanotheractivityiscompletedcanitbecarriedout.
Пример:Aftertheorderregistrationactivityiscompleted,thecustomernotificationcanproceed.
Parallelbranchmode-runningtwoactivitiesatthesametime
Explanation:Atonepointintheprocess,acontrolthreadisdividedintotwocontrolthreadsthatcanbeexecutedinparallel,allowingtwoactivitiestobeRunatthesametime.
Пример:
Synchronizationmode-synchronizetwoparallelexecutionthreads
Singleselectionmode-selectoneexecutionfrommultiplepaths
Simplemergemode-mergetwoalternativepaths
Разширен режим на клонове и синхронизация
Multi-selectmode-selectseveralfrommultipleexecutionpaths
Synchronousmergemode-mergemultiplepaths,ifmultiplepathsareselected,thensynchronize;ifonlyonepathisselected,thenperformsimplemerge
Multiplemergemode-mergemultiplepaths
Discriminatormode-mergemultiplepathswithoutsynchronizing,onlyperformonefollow-upactivity
NmodeinM-mergemultiplepaths,performpartialsynchronization,performonlyonceFollow-upactivities
Структурен режим
Arbitraryloopmode-executionworkflowwithoutanyrestrictions
Implicitterminationmode-ifthereisnothingtodo,itends
Многоинстанционен режим
Базиран на държавата режим
Deferredselectionmode-executeoneoftwooptionalthreads,whichthreadwillbeexecutedisimplicit
Alternatingparallelmode-twoactivitiescanbeexecutedinanyorder,butnotinparallel
Milestonemode-whenamilestoneisreached,anactivityistriggered
Отменен режим
Отмяна на дейност–отмяна на текущата дейност
Отмяна на процеса–отмяна на процеса
Функции и предимства на работния процес
WorkThemainfunctionoffflow
WorkflowManagementSystem(WFMS)isasystemfordefining,creating,andexecutingworkflows.Atthehighestlevel,WFMSshouldbeabletoprovidefunctionalsupportinthefollowingthreeaspects:
Buildfunction:defineandmodeltheworkflowprocessanditsconstituentactivities;
Operationcontrolfunction:managetheworkflowprocessintheoperatingenvironment,andscheduletheactivitiesintheworkflowprocess;
Runinteractivefunction:ReferstothefunctionofWFMSinteractingwithusers(participantsorcontrollersofbusinesswork)andexternalapplicationtoolsduringworkflowoperation.
Предимства на системата за управление на работния процес
Duetothedevelopmentofinformationtechnologyandtheincreasinglyfiercebusinesscompetition,peoplearenolongersatisfiedwithindependenceandfragmentationForofficeautomationandcomputerapplications,acomprehensiveandintegratedsolutionisneeded.Asatechnologyformanagingandintegratingroutineaffairs,theemergenceofWFMSisinevitable.Itcanbringthefollowingbenefits:
Improveandoptimizebusinessprocesses,increasebusinessefficiency;
RealizebetterbusinessProcesscontroltoimprovethequalityofcustomerservice;
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