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Asystemforcomputer-assistedprocessingofairticketreservations,refundsandexchanges.Similarautomaticreservationsystemsincludetrainticketreservationsystemandhotelreservationsystem.Thebasicfunctionsoftheautomaticreservationsystemare:①Summarizethebookingandrefundsituationintime,sothattheremainingticketsineachticketofficecanbeprocessedinatimelymanner.②Reasonableorganizationofsocialtransportation,coordinationofairticketsandticketbookingsacrossthecountryandtheworld,andreasonablearrangementsfortransitpassengers,reducetransitanddetention,andmaximizetheeconomicbenefitsofthetransportationsystem.③Itisconvenientforpassengers.Generally,theautomaticbookingsystemcanbookairticketsandtrainticketswithinonemonth,andpassengerscanarrangetheirownschedulescalmly.④Strengthenthepassengertransportationmanagementofaviationandtrain,discoverproblemsintime,andadoptimprovementmeasures.Enhancetheemergencyresponseabilitytodealwithemergencies.Thesystemneedstoestablishatleasttwokindsofdocuments:oneistheinformationfileoftheseatorberth,includingdate,shift,startingstation,terminal,departuretimeordrivingtime,seatorberth(soldorunsold);Theotheristhepassengerinformationfile,includingpassengername,workunit,telephonenumber,totalnumberofticketsbooked,andticketstatus(date,frequency,startingstation,terminalstation,seatorshopnumber,ticketcollectiondate,andticketcollectionmethod).Theautomaticreservationsystemconsistsofthefollowingparts:thebusinessprocessingproceduresforperformingthetasksoftheticketseller;thespecialprocessingproceduresformodifyingandupdatingtheabovetwodocuments,adjustingtheshifts,andhandlingrefunds;fortesting,maintenance,performanceevaluation,andback-upsupportVariousprocedures.Theautomaticticketbookingsystemisareal-timedistributedprocessingsystem(seereal-timeprocessing,distributedprocessing),whichrequireshighreliabilityandastrongabilitytocontrolconcurrentoperations.Theworld-renownedautomaticbookingsystemsincludetheInternationalProgrammedAirlineBookingSystem(IPARS)developedbyIBMandtheAmericanAirlinesAirlineBookingSystem(SABRE).Theticketsellerentersthepassengerbookinginformationthroughthecomputerterminal,andthesystemactivatesthecorrespondingbusinessprocessingprogramtorespond.Forunreasonablebookinginformation(suchasbookingaflightthatdoesnotexistatall,ortheflighttobebookedisfull),thesystemwillgiveasignalandprompttheconductortoentertheinformationagain.
